- Details of call centres:
Tata Sky helpline
|From MTNL/BSNL lines:
||1860 425 6633
|From other lines:
||Western India: 020 6600 6633
Northern India: 0172 6600 6633
Southern & Eastern India: 040 6600 6633
Delhi: 011 6000 6633
Mumbai: 022 6000 6633
Kolkatta: 033 6000 6633
Chennai: 044 6000 6633
Bangalore: 080 6000 6633
Tata Sky subscribers can also contact Tata Sky via email at: email@example.com
- Procedure and benchmarks for redressal of complaints through the call centres.
Procedure- Tata Sky subscriber (“Subscriber”) should call the Tata Sky 24x7 helpline to lodge complaint with the call centre. Tata Sky associates are trained to answer Subscriber queries in 13 languages. On receipt of the Subscriber call, the associate shall register the Subscriber’s complaint and issue a docket number to the Subscriber.
Benchmark- In case of complaints relating to non- receipt of all signals (other than those caused by disturbances of weather or natural calamities) by Subscriber, at least ninety per cent of all such complaints shall be redressed and signals restored within a period of twenty-four hours of the receipt of complaint;
In case of complaints (other than non receipt of signals) by Subscriber, at least ninety per cent of all such complaints shall be redressed within a period of forty-eight hours of the receipt of complaint.
All other complaints shall be addressed as early as possible.
- Instructions regarding operations of direct to home customer premises equipments:
For detailed instructions regarding the operations of the DTH customer premises equipments, please refer the Tata Sky User Guide.
- Rights conferred upon the direct to home subscribers and duties and obligations of Tata Sky under the TRAI quality of service regulations.
Please refer to the Quality of Service (QoS) norms/regulations prescribed by TRAI and the subsequent changes that may be made in this respect from time to time.
For a copy of the regulations, click here
- Details of nodal officers:
In addition to the dedicated call centre network in place, Tata Sky has nominated nodal officers for redressal of grievances of those subscribers who are not satisfied with the redressal at the call centre level. Such subscribers can contact the nodal officers citing the docket number issued by the call centre.
|*Local telephone number to be updated shortly
Toll free number: 1-800-1806633
- Procedure and benchmarks for redressal of complaints through the Nodal Officers (if not resolved by the call centre as per point 2 above).
Procedure- Subscriber to approach the Nodal Officer, at the contact details given above if the Subscriber is not satisfied with the redressal of his grievance by the call centre.
Benchmark- The benchmark for redressal of complaints through the Nodal Officers is ten days.