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What are the charges for calls made to the Tata Sky helpline and SMS'es sent to 56633?
Tata Sky does not levy any charges on calls made to the helpline or SMS'es received. You are billed for the outgoing calls and messages by your telecom service provider only. For details of charges, please get in touch with your telecom service provider. |
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What should I do in case of any problem with my digicomp?
All digicomps are covered under a Base Warranty for a period of 12 months from the date of installation ("Warranty Period"). Should you encounter any problem, please call the 24x7 Tata Sky helpline. Our Tata Sky associate will be able to help you resolve the problem. If the problem persists, we have a dedicated team of Tata Sky Installers who are trained to solve any technical problems that you may encounter. Post the Warranty Period, Tata Sky also offers an Annual Service Commitment service to its subscribers. You can get the details of the same by calling the Tata Sky helpline (for details on the Warranty Period, kindly refer to your Tata Sky Subscription Contract). |
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What are the service visit and relocation charges?
Service Visit charges are Rs 150. Material replacements done as part of the service visit will be charged extra.
Relocation charges are Rs 200 each for Deinstallation & Reinstallation. Material replacements done as part of the Relocation will be charged extra. |
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Can I receive monthly account statements on my e-mail address?
Yes, monthly account statements will be sent to the email address provided during registration. To update your e-mail address in our records, please login to www.mytatasky.com, go to account details and update your account profile. |
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TM Tata Sons Limited. 
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and SKY TM British Sky Broadcasting Group plc. Used under license by Tata Sky Ltd.